FAQ

Q1. How much is the tatami size?

A1. 1 tatami size:176cm×88cm, Half -size size:88cm×88cmWill be.

* Because it uses natural materials, it will be slightly around and after.

* Please check the size of the grass mat on the product page separately.

 

Q2. How thick is the tatami mats?

A2. about5cmis. * Because it uses natural materials, it will be slightly around and after.

 

Q3. What are the types of tatami mats?

A3. All the tatami mats in our shop are grass from Kumamoto Prefecture100I am using %. According to our rank

Please check the product page for details.

 

Q4. Does the color of the tatami change?

A4. Yes, it will discolor over time. The new tatami is slightly green,

It gradually changes to beige. Discoloration is not a deterioration of quality but a real characteristic of a real tatami mat. Watching the maturity of the tatami is one of the pleasures.

 

Q5. How do I clean the tatami mats?

A5. You can usually vacuum cleaner. When it gets dirty, wipe it off with a dry cloth or tightly squeezed cloth. In addition, since the tatami is breathing with natural materials, please ventilate the room frequently so that it does not keep moisture. If the humid state continues, it may cause mold.

 

Q6. How to deal with mold on tatami mats?

A6. A vacuum cleaner sucks the spores along the tatami eyes, put a disinfecting alcohol in a spray bottle in the molded area, and wipe it off with a dry cloth.

If possible, you will touch the fresh air outdoors on a sunny day.

* Please note that if you expose to the sun for a long time, it will cause discoloration.

* If you cannot go outdoors, dry it with a fan or dehumidifier.

 

Q7. How to deal with stains on tatami mats?

A7."Baking soda": Mix a small amount of water, make it into a paste, apply it to the spots, and then wipe it off with a dry cloth. "Vinegar" is diluted with water, soak it into a cloth and lightly taps the stain to wipe it off. "Disinfecting alcohol": Push it into a cloth and lightly hit the stain to wipe it off.

 

Q8. How can I make the tatami last longer?

A8. Frequent ventilation / regular cleaning (A6.See), when the liquid is spilled, wipe it off quickly.

Use of insect repellent and mold anti -mold agents for home is also effective. Also, please note that if you drag heavy objects such as furniture, the surface will be damaged.

 

Q9. Is it possible to order tatami size?

A9. Purchase from this site is only the fixed size.

If you would like a size order, please check directly from "Inquiry" installed on the site.

* We may not be able to meet your request for convenience such as the corresponding area.

 

Q10. Can I get a tatami sample?

A10. Unfortunately, our shop does not provide samples because it is completely made -to -order production.

* If you wish to order a large amount, please check "Inquiry" separately.

 

Q11. How long is it from order to delivery?

A11. About in Japan1We have a month.

Approximately overseas1.5Month2We have a month.

* It is not limited to the above due to material procurement and manufacturing line.

* Depending on the means of transportation to abroad, logistics, and social conditions, it may take more days.

 

Q12. Can I request a tatami mats?

A12. The delivery company will deliver it to your home for purchases from this site.

It will be up to.

 

Q13. Is it okay to put furniture on the tatami mats?

A13. If you put heavy objects for a long time, traces will remain, so use rugs such as felt pads.

I recommend it.

 

Q14. Is it possible to return or exchange products?

A14. Our shop is completely made -to -order production, so we cannot return or exchange after payment.

 

Q15. What is the response if the product is damaged?

A15. Please check "About defective products" described separately.

 

Q16. Is tatami a environment -friendly product?

A16. Our tatami mats are mainly used with natural grass and straw, so after manufacturing, in use, and discarding.

There is a very low environmental impact.