Usage guide

About payment method

This site supports the following payment methods.

Credit card

VISA, MasterCard, AmericanExpress, JCB brand card payment is possible.

Bank transfer

After the order is completed, please transfer the total order price to the specified bank account.

The transfer fee will be borne by the customer.

Japan in JapanAbout delivery and shipping

Delivery company: The delivery company differs depending on the delivery area.

Delivery date: About 1.5 to 2 months from your order (complete order production)

* Raw material procurement This is not the case.

* Depending on the means of transportation to abroad, logistics, and social conditions, it may take more days.

Delivery shipping fee: Nationwide in Japan "Tatami: 5,000 yen/1 tatami", "Ibusa mat: 3,000 yen/1 sheet"

* If you are overseas, please check with the simulator at the time of purchase.

About cancellation

Please note that our shop cannot basically accept returns and cancellations for customer reasons after ordering for full -order production.

Returns / exchange conditions

If you can contact us within 3 days after the product arrives, we will replace it with new products only.

In addition, we will bear the return shipping fee due to initial failure and damage.

* The color of the tatami table (natural grass) is a little green, which is not a defective product. (It gradually turns into beige system as aging)
* The finish of the tatami side varies depending on the width of the tatami edge used.
* Our shop is based on the concept of placing a real tatami on the floor and enjoying the Japanese culture. For the tatami mat on the floor, it is necessary to measure the floor by the craftsman and pack the floor. The cost is separate. For more information, please check directly from the inquiry form on this site.